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PremCloud   I   Total Access Optic

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PremCloud Total Access Optic

The PremCloud Total Access Optic encompasses all aspects of EAS 10.0 archive data, PremCloud Administration, PremCloud System Performance, and PremCloud Data Management including:
 

PremCloud EAS Data Optic

The PremCloud EAS Data Optic provides our PremCloud customers with all the information they need about the location, volumes, quality, and care of their entire global estate of archived data.  Information is included for all types of file and message data being captured into the archive across all PremCloud deployments on a global basis.  This capability is a unique capability delivered by PremCloud setting us apart from all other archive providers.  Available with the EAS 10.0 release, the type of information captured and presented through the EAS Data Optic includes items such as:
 

  • Daily message ingestion by message type

  • Daily message ingestion size

  • The volume of emails outgoing vs. incoming vs internal

  • Top sender domain rankings

  • Top recipient domains rankings

  • Number of encrypted messages sent over a configurable time frame

  • Total number of archived users with messaging data

  • Top user accounts by a number of messages and files

  • Total uncompressed archive size

  • Total compressed archive size deduplicated and compressed

  • Total size estimated restore to mail or file systems reduplicated and uncompressed
     

PremCloud Service Performance Optic

The PremCloud Service Performance Optic is currently being defined by our PremCloud Professional service and Maintenance and support teams lead by Peter Mellet and Mark Horton.  This Optic will include all the key performance information related to the EAS archive hosting and storage environment, system performance characteristics, visibility into Solr index performance, and information on Azure and exchange sies and performance related to the archive.
 

PremCloud EAS User Management Optic

The PremCloud EAS data optic provides PremCloud customers with all the information they need about end-user access to their archives.  It includes information on all users globally by business unit and sovereignty.  This capability is a unique capability delivered by PremCloud setting us apart from all other archive providers.  We will be working with our key customers to define the User Management Optic for the EAS 10.0 release.  The type of information captured and presented through the EAS User Management Optic includes items such as:
 

  • Rankings of users who have most frequently logged in over a configurable time frame

  • Number of users with delegate access to one or more mailboxes

  • Total number of Discovery users

  • Ranking of users by number of searches performed over a configurable time frame

  • Ranking of users by number of retrievals/downloads over a configurable time frame

  • Total number of searches performed by users

  • Total number of retrievals/downloads performed

  • Total number of Discovery cases

  • Total number of Discovery searches

  • Total number of Discovery exports

  • Discovery cases over a configurable time frame [1 year, 6 months 3 months]

  • Discovery searches over a configurable time frame [1 year, 6 months 3 months]

  • Discovery exports over a configurable time frame [1 year, 6 months 3 months]

  • Average Discovery search completion time

  • Average Export time

  • The total amount of data on legal hold [number of messages]

  • The total amount of data on legal hold [in MB]

  • Number of overall read vs unread messages associated with legal cases

  • The average case closure rate
     

PremCloud Support Service Management Optic

The PremCloud Service Management Optic provides customers the insight and access they need to log maintenance and support incidents, request managed service requests, and receive proactive messaging and information from PremCloud Services.  This includes analysis of problems reported, problem ticket resolution, ongoing communication on maintenance and support activity, and a knowledge base to assist customers in problem self-resolution.
 

PremCloud Security & Compliance Optic

The PremCloud Security and Compliance Total Access Optic is provided in conjunction with CISO Sentinel.  CISO Sentinel is a Security & Compliance Continuous Monitoring platform that provides holistic oversight, management, and visibility into the ongoing security and compliance efforts of the enterprise by providing a single source of truth.   It enables organizations to take control of their security and compliance programs by prioritizing the review of critical security alerts, automating business processes, eliminating redundant efforts, and streamlining compliance and management reporting.