PremCloud Services, LLC   I   We can do that!


Tom Thomson, Chief Executive Officer, Partner
Mike McGrath, Chief Operating Officer

JJ Contessa, Chief Product Officer

Anthony Ragusa, Chief Strategy Officer

Alexis Pietraszkiewicz, General Counsel

 

Peter Mellett, President and Director of Services

Mark Horton, Director of Hosted Services

 

Mission Statement

PremCloud Services is responsible for the activation and ongoing support of our Unified Global Archiving customer revenue stream from beginning to end.  Optimal functionality for our customers is essential to our success.

Therefore, it is PremCloud Services’s main objective to make certain that all of our Unified Global Archiving solutions are effectively implemented and that they are operating at their maximum performance capabilities for all of our customers.  

 

With PremCloud Services, we have identified a key differentiator with our market-leading strategy for adaptive hosting.  Additionally, we have positioned PremCloud Services to be our managed services provider.  ‘Powered by PremCloud’ has enormous potential to go well beyond data archiving. 


PremCloud Services provides the resources required for our customers to effectively and securely manage their most valuable asset - their data.  When it comes to delivering our world-class solutions, the deciding factor in their efficacy relies on our PremCloud Services effectiveness.  The PremCloud Services team answers the call for all of our customer needs with a speed to performance that is being built to exceed our customer’s expectations at all times. 

 

PremCloud Services 

  1. Solution Engineering

  2. Pre-Sales Technical Support

  3. Professional Services [Implementation]

  4. Support & Maintenance

  5. Managed Services

  6. Hosting Services

  7. Infrastructure Data Center Management  

  8. Software Development [Sceven]
     

PremCloud Services also perform migrations, project-based software development, and custom consulting engagements for customers around the globe; while our new hybrid PremCloud Hosting solutions provide our customers with a fully secure, fully managed environment for all their data archive, data governance, and data analytic needs across multiple deployment options worldwide.  

 

Realizing the enormous potential of PremCloud Services is what our future is being built on.  PremCloud Services delivers the solutions and services our customers truly need.  As a premier international VAR, PremCloud Services provides the foundation we need to provide our legacy customers our apps, upgrades, software, products, tools, and solutions.   With the PremCloud Services adaptive deployment model, we are providing the most comprehensive solutions and services in the market space we are competing in.  

 

Our UGA customer’s on-premise archive solutions are currently serviced by PremCloud Maintenance & Support; or, if they prefer to have us more involved - by our PremCloud Managed Services in a hybrid format; or, in the event they want us to handle all of it - in a full PremCloud Hosted format [which is now in beta version in the Azure Cloud].  And, in conjunction with our managed services, our international PremCloud Professional Services team facilitates the integration and activation of the chosen archiving solution.  

 

All in all, PremCloud Services is able to effectively power all aspects of our customer’s archiving needs.  And throughout every variation - our customer always owns their data, it is just a question of how much they want us to manage their archiving solution.  We provide as little or as much of our PremCloud Services as they need and desire.  


PremCloud Hosting

However, simply choosing an appropriate solution for their data archiving still leaves our multinational customers at perilous risk [and, more importantly, without full ownership and control of their data].  Our customer’s data archiving needs can no longer be satisfied by the limitation of simply choosing between a cloud-hosted or on-premise solution - there is a need for a more adaptable hosting alternative.  

 

Fortunately, PremCloud Services has eliminated the disadvantage of having to choose between on-premise and cloud-hosted data by presenting a more nimble paradigm for the location of data and the software solutions we offer.  Our advanced PremCloud Hosting perspective speaks directly to the strategic versatility of our hosting alternatives along with the appropriate managed services that we can now provide our customers [especially our multinational customers].  Whether it is in our customer’s own data center, a data center we manage for them, or a fully hosted presence in one of our PremCloud environments - we can now offer our customers the most advantageous residence and management of their data based on a number of criteria specific to the countries or compliance regions they are operating in.

 

The days of our customers relying solely on legacy data centers are over.  Our new PremCloud adaptive hosting is spread across multiple, geographically distributed sites and public, private, and hybrid cloud environments.  The building, connecting, and securing this array of computing power is a complex job—and one that requires a new type of data center network, starting with an architecture optimized for the cloud era and an infrastructure that gives our customers agility, automation, and simplicity. 

 

Unified Global Archiving's groundbreaking PremCloud Services provides adaptable data archive solutions with managed services for our accounts worldwide regardless of where their data resides in PremCloud.  With PremCloud Services, our customers can rely on our software and managed services for the archiving, security, management, hosting, and performance of their valuable and ever-increasing data.  


The key is that our customers always truly own their data - while they confidently rely on us for the security, management, and administrative optic that our market-leading Powered by PremCloud solutions provide.  And what EAS 10.0 and our newest apps can do with data for our enterprise customers is truly magic - and that magic is Powered by PremCloud.

 

PremCloud Services Total Access
Powered by PremCloud is a service model in which data is maintained, managed, backed up remotely, and made available to users over a network through our PremCloud Services.  Our PremCloud Total Access administrative optic with CISO Sentinel allows our customers total consolidated administrative access to their data, as well as the governance of the entire processing of data coming in and going out of their unified archiving vault.  This dashboard allows for not only a better administrative optic, but it also allows for a more robust use of their valuable archived data for a limitless amount of utilization.

 

Future Opportunity 

We envision PremCloud Services eventually becoming a resource for more than just our solutions.  We would like to think that any software solution or Saas can be Powered by PremCloud and benefit from our adaptive hosting, security, and services.  This is the foundation for UGA's ‘data exchange’ vision.

We believe that with our PremCloud Services, in conjunction with Sceven, we can transform almost any on-premise software into a SaaS Powered by PremCloud.  

 

We will also have the opportunity to provide our Powered by PremCloud adaptive hosting to data centers that are looking to provide their customers with more than just space or capacity.  By partnering with premier data centers, we can offer PremCloud Services adaptive hosting opportunities for nearly any customer around the world.  With PremCloud Services, our customers would actually know where their archived data resides and they would definitely own their data.

Add in c1secure’s CISO Sentinel component - and PremCloud Services really is superior to anything out there in the marketplace today.  CISO Sentinel’s continuous monitoring makes security and accreditations real and on-going.

PremCloud Services

PremCloud Services is responsible for the activation, management, and ongoing support of our customer experience from beginning to end.  We do not rely on third parties, and we take great pride in providing our own highly trained resources to deliver a first-class experience for our customers.  It is PremCloud Services’ core objective to make certain that all of our archiving and software solutions are effectively implemented and operating at their maximum performance capabilities for all of our customers.  This commitment is guaranteed no matter where are our customers deploy our software solutions.

PremCloud Services provides the resources required for our customers to effectively and securely manage their most valuable asset - their data.  We offer flexibility in the deployment models as well as the services model, we will manage as much or as little as our customers desire. No other services organization can offer this degree of flexibility that PremCloud Services provides. The PremCloud Services team answers the call for all of our customer needs with a speed to performance that exceeds all industry standards.

 

PremCloud Services Maintenance & Support

Our PremCloud Services Maintenance & Support is responsible for ensuring our global enterprise customers’ archive environments are running properly and are in compliance when it comes to fulfilling industry mandates.  We understand that maintaining an on-premise archive environment without professional assistance is no simple task, so we have made our Maintenance and Support services as accessible as possible to our global customers, delivering maximum value with support resources all over the globe for 24/7/365 support.  Furthermore, we do not offshore our support services, we provided localized assistance to deliver the highest quality support within your designated region of deployment.

With our easy-to-use Support Portal, customers can quickly login, submit a support request, and receive immediate assistance from one of our dedicated Account Managers.  Or our customers can always call their dedicated Account Managers who will personally ensure that their customers receive immediate assistance.  Our PremCloud Services Maintenance Team will remediate the issue or provide guidance on our customers’ questions in a timely manner.  We are first and foremost a Service Provider, and we pride ourselves on our unmatched level of responsiveness when it comes to servicing our loyal multinational customer base. 

 

PremCloud Services Professional Services

With any engagement spanning beyond standard Maintenance & Support, there will undoubtedly be a need for our experts to assist in the proper installation of any new software or hardware.  Our PremCloud Services Professional Services Team is responsible for delivering services to our customers to assist with upgrades, migrations, consolidations, new implementations, expansions, hardware refreshes, updated configurations, or any other customer solutions you need.   These project-based services are delivered according to each organization’s preference, whether it be time and materials, fixed-rate, or milestone-based.

With decades of experience delivering world-class services to ensure our customers’ environments are operating at an optimal level, we are happy to tailor every engagement to each enterprise’s specific requirements. P remCloud Services Professional services not only bring the best technical expertise, but we provide the project management oversight to ensure projects are delivered in a timely manner and exceed our customer’s expectations.  We perform a complete scoping exercise in advance of each project and execute the engagements within our proprietary project management framework. With our “We Can Do It” mantra, we welcome the opportunity to deliver a solution for all enterprise IT-related challenges.

 

PremCloud Services Managed Services

While Managed Services are historically delivered as a component included in a hosted Software as a Service engagement, our modern PremCloud Services Managed Services offering includes the option for the management of on-premise archive environments as well.  Considering the complexities that come with modern archiving proliferated by big data and regulatory mandates, employees are tasked with understanding an entire niche skill set in order to properly manage their archive environment, and this burden weighs heavily on various IT departments lacking the resources for specialized management.  Our PremCloud Services Managed Services Team provides the professional management of our customers’ archive environments; furthermore, we ensure the optimal archive operation on a continual basis.

The most beneficial aspect of our on-premise managed services is that our customers define the exact services which we provide.  Typical engagements include services provided on a daily, weekly, monthly, annual, and as-needed basis; however, our customers have the full autonomy to design the optimal combination of our offerings per their specific requirements. 

 

PremCloud Services Hosting

While we firmly believe that on-premise archiving is the optimal practice for storing an enterprise’s most sensitive and valuable data, we also understand that a number of our customers desire the option to host a portion of their less significant data in a location off-site.  With our PremCloud Services Hosting, we provide premium hosting services to our customers, available for a variety of hosting alternatives, dependent upon each unique situation.  With data sovereignty concerns in each region of operation, our enterprise customers require a flexible deployment model that can allow for a unified global archive environment. 

Our advanced PremCloud Services Hosting deployment model speaks directly to the strategic versatility of our hosting alternatives for our archiving solutions along with the appropriate PremCloud Services Managed Services that we provide our customers [especially our multinational customers].  Whether it is in our customer’s own data center, a public cloud offering such as Azure, or a fully hosted presence in one of our PremCloud Services Data Centers - we can offer our customers the most advantageous residence of their data based on a number of criteria specific to the countries or regulatory environments they are operating in.

 

Microsoft O-Companion

As Microsoft is undoubtedly the top public cloud provider for multinationals working to offload the administration and management of their various enterprise-wide IT applications in Office 365 and Azure, we are proud to introduce our brand-new Microsoft O-Companion program.  While aggregating data from a plethora of applications for ingestion into the Microsoft cloud environment is typically not a straight-forward orchestration, our latest program was developed specifically to simplify this process for all organizations making the transition away from their historic on-premise infrastructure.  With our Microsoft O-Companion Connector Framework, we provide the tools and services our customers need to properly aggregate and transform data from various repositories and sources and subsequently ingest into Office 365 and Azure.

Not only are we able to service customers in the data transformation process required to store information in the Azure Cloud, but we are also happy to announce that our core archive solutions are fully compatible with Microsoft Office 365.  The latest release of EAS assists organizations in making faster, accurate, and more cost-effective migrations to Office 365 to remediate all of the standard concerns associated with moving on-premise Exchange data to Exchange Online.  With our unique connection protocol, we are able to receive data from the journal as well as influence user mailboxes directly from the archive.  As our competitors are solely able to receive information from Office 365, our bi-directional communication with user mailboxes allows for the total management of an enterprise email messaging environment directly from their archive.  This type of archive oversight into mailboxes allows for a far more efficient means of executing necessary enterprise-wide tasks, such as carrying out an individual’s Right to Deletion under GDPR.

 

Migration & Legacy Application Retirement

Digital Transformation is at the forefront of many enterprise IT teams as they look to improve the productivity and collaboration platforms for their colleagues.  As they phase out legacy platforms a key challenge they face is how to properly preserve the legacy data that remains in these applications.  We understand the optimal practice is to retire unneeded legacy applications before they become problematic with excessive risk exposure. Fortunately, we offer our enterprise customers the solutions and services to facilitate seamless migrations as well as legacy application retirement and consolidations.

Whether it be consolidation from multiple siloed archives to our industry-leading EAS solution or the retirement of a legacy SAP system, we make it easier than ever to extract data from these unstructured/structured data repositories for effective transformation into an ingestion-ready format.  Our PremCloud Services Migration and Legacy Application Retirement specialists have the expertise required to facilitate these consolidation efforts with the most optimal practices to deliver success and mitigate data loss, ensuring legacy data is preserved and accessible.

 

GDPR & Legal

While digital transformation has improved the way we work and interact, it has also made technology more invasive than ever before.  To protect the privacy of consumers and employees, regulations have been put in place defining how enterprises use and store personal information for long-term retention.  The introduction of GDPR has set the precedent for how organizations must appropriately manage and justify the collection of the wide-ranging Personally Identifiable Information [PII] in their IT environments.  Although this regulation has been in effect since May of 2018, organizations continue to struggle to gain a proper understanding of this regulation’s implications. Furthermore, they continue to struggle with the implementation of policies, procedures, and the means to efficiently respond to Data Subject Access Requests [DSARs].

Our PremCloud Services Legal experts have been certified by highly respected privacy associations to provide our customers with premier GDPR consultations.  We will implement best practices in maintaining compliance with this modern regulation.  All enterprises operating in today’s global environment must develop a holistic understanding of and strategy for substantiating compliance, especially as data privacy and personal data regulations are being generated at an ever-increasing rate.  The time to establish a GDPR solution is now, and our PremCloud Services solutions and services are here to help our customers with this business-critical undertaking.

 

Custom Development
Although our origins are rooted in Enterprise Information Archiving software solutions, we have assembled a team of world-class experts from many enterprise disciplines to form our software development team, Sceven, who have the technical knowledge and experience required to develop in conjunction with virtually any software or application.  In servicing our vast array of multinational enterprises, we have identified a range of needs for custom-developed solutions.

While it is generally unlikely that organizations have the proper in-house resources capable of all of the necessary organization-wide custom development work, our Sceven development team answers the call with the expertise required to deliver successful projects to the highest enterprise standards. No two customers are alike, therefore the software solutions you rely on to run your business should not be a one size fits all model.  Contact us today for a consultation with one of our specialists on your custom development needs.

 

PremCloud Services Migration Suite
Migrate your data from your legacy archives with ease and confidence by leveraging our point-to-point PremCloud Migration Suite. 

 

Benefits

  • Powered by PremCloud, PCMS delivers peace of mind.  We treat your data as our own and take extended measures to execute a seamless and complete migration. 

  • Our Migration Suite’s vast array of connectors mitigate any headache of logistics, we will take you where you need to go. We continue to enhance, augment, and add to our connector portfolio.

  • Multi-threaded capability delivers fast migration speeds to get your organization’s data where it needs to go quickly and accurately. 

  • Chain of custody reporting is built into our process, delivering confidence that the entirety of your data safely arrives in its new repository. 

 

While understood to be an arduous, risky, and painful process, data migrations are becoming a more common undertaking within the enterprise.  Now more than ever, enterprises are dependent upon their data.  They need tools that can reliably migrate their data from one store to another quickly and accurately.
 

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